- We will establish the customer to the Journey Attendant and work out the fresh Journey Attendant alert to the brand new User’s needs.
- We’re going to indicates the consumer he/she needs to deplane on their/their interest or he/she has to continue to be agreeable during the an intermediate city. We can not, not, guarantee that the guy/she would not deplane in the an advanced end in the event that he/she decides to do so.
- We’re going to assist the Consumer out-of their/the lady arrival door to his/her deviation entrance in the event the their/their itinerary concerns a connection. Although not, the customer need certainly to pick him/herself while the which have requested direction as he/she arrives at the connection airport.
Please note: I assume the customer to follow our very own Team Members’ advice getting his very own Coverage therefore the Coverage from someone else.
- We really do not render custodial worry or stick with the customer for the aircraft or even in the fresh new door area adultfriendfinder just before deviation otherwise through the an excellent layover.
- We do not companion the client so you can a particular class or see said party’s identification.
Users that deaf otherwise hard-of-hearing could possibly get call all of our Teletypewriter (TTY) number, step 1 (800) 533-1305, and consult a southwest Airlines Consumer Associate. Our very own Buyers Agents will assist that have making reservations and you can reacting standard questions. Customers could possibly get arrived at all of our Customer Interactions Department from Telecommunications Exchange Service through 711.
Whenever reservation a special reservation, People are able to use the fresh new “Special Assistance” link on Traveler Payment Info web page to suggest that he/she is deaf or hard of hearing. When reservation on the web, Consumers may note that you will find a connection (known with a question draw) one sends the consumer into information on our very own guidelines to possess helping Passengers with disabilities. Following Customers possess selected his/the lady choice(s), the consumer is always to mouse click “Continue” and you can finish the booking procedure.
When the a scheduling has already been written, simply click on “Flight | Hotel | CAR” hook located on the better of your homepage. Then, see “Carry out Reservations” in the “Flight” line, input the desired guidance, and choose “Remain.” Out of you to webpage, click the “Special Direction” connect. Once a customers has added their/their solution(s), the consumer is click “Continue” as well as the recommendations might be protected towards People booking.
Consumers also can suggest you of every disability-relevant traveling means during the time of booking by the cell otherwise, in the event that a scheduling had been produced, by the contacting step 1-800-I-FLY-SWA (1-800-435-9792) ahead of traveling
I inquire one People who’re deaf otherwise hard of hearing and require advice choose on their own together with particular guidelines it need on arrival at the airport, in the door, onboard the latest aircraft, at any connection activities, and at this new appeal. When the a buyers relates to his/this lady should all of our Customer support Agent within departure entrance also to all of our Flight Staff immediately after onboard new routes, we are able to definitely introduce an acceptable means of correspondence. We shall ensure that the Consumer provides punctual access to the new same advice accessible to most other Individuals in the entrance town and you can on board the newest aircraft (elizabeth.g., boarding and luggage claim advice, agenda alter, flight safeguards information, an such like.).
Consumers who will be blind or possess reasonable eyes
When booking an alternative reservation, Consumers may use the new “Unique Recommendations” hook up on the Passenger Percentage Info webpage to suggest that he/she actually is blind or keeps reduced eyes. Whenever scheduling online, People could possibly get see that there clearly was a link (known having a question draw) you to sends an individual on specifics of our procedures getting helping Individuals that have handicaps. Following the Customers has chosen his/the woman choice(s), the customer will be click “Continue” and you may complete the reservation techniques. If the a scheduling had been composed, simply click into the “Journey | Lodge | CAR” hook on the greatest in our webpage. After that, select “Carry out Bookings” on the “Flight” column, type in the necessary pointers, and choose “Continue.” Of one to page, click the “Special Guidelines” hook up. Shortly after a customer provides added their/their choice(s), the consumer should simply click “Continue” plus the pointers was protected on the Customers scheduling.